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T & C

General Terms & Conditions

General Terms & Conditions of portal have been prepared in accordance with the Slovenian Consumer Protection Act (ZVPot) and the international codecs for e-business.

The portal (the "store", "we") is operated by Kajtar.SI, Andreja Draksler Majcen, s.p., a provider of e-business (hereinafter "Provider", "Dr.Tuba", "Kajtar.SI", "we"). Upon registration in the system, visitors acquire a name that is equal to its e-mail address and password. Username and password unambiguously define and connect the data input. By registering, the visitor becomes a user and obtain the right to purchase.

General Terms & Conditions concerning the operation, user rights and business relationship between suppliers and buyers.

Note: these Terms & Conditions defines relationship between end users with no business relationship with Kajtar.SI. If Store user is in B2B business relation with Kajtar.SI (eg. it's Dealer or Distributor) than B2B Terms & Conditions applies, which are available to download from client's profile media section. By accepting this agreement means that B2B client agrees to B2B Terms & Conditions.


1. Media information

All pictures can be of symbolic nature. Pictures and other media informations are of exclusive ownership of Kajtar.SI and can not be used or manipulated in any way without our knowledge. Some pictures of kites are property of the brands involved and we obtained from official media sources.


2. Access to information

(Summary of the legislation)

Service is committed to the customer always provide the following information:

* A) user/company identity (name and place of business, number register)
* B) contact information, which enable rapid and efficient communication (e-mail, phone)
* C) the essential characteristics of goods or services (including after-sales service and guarantees)
* D) availability of products (each product or service that is offered in the site should be available in reasonable time),
* E) the terms of product delivery or execution of services (mode, place and date of delivery)
* F) All prices must be clearly and unambiguously defined and appears to be shown, or already include taxes and transport costs
* G) the method of payment and delivery
* H) the duration of supply
* I) the period within which it is possible to withdraw from the contract and conditions for withdrawal, and they are also about whether and how much the customer return,
* J) an explanation of the process with the complaint, including details of the contact person or department for contacts with customers.

3. Offer of Products

Due to the nature of business via the Internet to offer, updates and changes often and quickly.
Prices are represented as regular prices and online prices. Regular prices are generally recommended selling price of the manufacturer or importer or the charges that he set up service. Online price is the price that applies to buy online in the event of an immediate 100% payment.

4. Payment Methods

Service provides the following methods of payment:

* With transfer to a bank account of Provider (after the offer / invoice) (apply online price, any additional discounts, the cost of postage, unless otherwise specified, shall be borne by the buyer)
* Credit card payment (with online price, the cost of postage, unless otherwise specified, shall be borne by the buyer)
* Skrill/Paypal eBanking payments (with online price, the cost of postage, unless otherwise specified, shall be borne by the buyer)

The provider shall issue an invoice to the buyer, with broken down costs and instructions on how to withdraw from the purchase and return the product if necessary and possible.

Purchase agreement (contract) is electronically stored on the server provider and the customer accessible at all times in his user profile (with a click on the link in the e-mailed order confirmation or in My Profile).

5. Prices

Online price applies to all members of Member of the club user becomes registered in the portal Regular price is the price to unregistered users who want to buy in our offices and do not club members Registration is possible during the purchase.

Prices are valid at the time of contract award and have a pre-determined force.

Prices are valid in the case of payment by the above methods of payment under the above conditions.

Despite enormous efforts to ensure the most up to date and accurate information, it may happen that the information on the price wrong. In this case, or in the event that the price of the article changed during the processing of orders, customer service will allow cancellation of the purchase, but will also offer customer service solutions, which will go to the mutual satisfaction.

Purchase agreement between the provider and the customer is entered into at the moment, the supplier confirms the order (the customer receives a message on the status - Order confirmed). From that moment, all prices and other terms are fixed and apply to the provider and consumer.

6. Purchase procedure

a. Order PENDING - after placing the order, the buyer is notified by e-mail that the contract was accepted to the queue. At this stage the buyer within one hour of the possibility to cancel the contract. Customer's web-site service is always available comprehensive information regarding the status and content of the contract.

b. Order CONFIRMED - If a customer order is not withdrawn, a contract for further processing, a supplier of contract review, check availability of items ordered and the order confirmed or rejected on the ground. The provider can check to ensure the accuracy of the information or call the customer to supply his contact telephone number. In approving the contract provider shall inform the customer by e-mail of the scheduled delivery time. The purchase contract between the buyer ordered products and shop at this stage sealed and valid.

c. Order IN PROCESS - We started to work on your order. Depending on the time and goods ordered we ship within 24 - 72 hours for individual customers.

d. Order IN TEST - Applicable only for replacement bladders and it means that the bladder is made and it is inflated overnight to ensure seal quality. If test is not successful we have the right to remove issues - by replacing valve (1x) or seal small holes (2x). If the bladder has more errors then it is destroyed and we make new one again.

e. Order SHIPPED - We shipped the goods. Various times of delivery applies, by the chosen shipping company. We can give no warranties on actual shipping times. In case you choose to ship to a temporary address we strongly advise that you check shipping times and choose express option. We are not responsible on any late delivery and we are not responsible on any additional costs if shipment is not on time to your address.

7. The right to cancel the purchase, the return of goods, goods exchange

The buyer can cancel the order and ask for a full refund if the order is not in status of processing.

The buyer has the right to return within 14 days of purchased goods undamaged and in original sealed package without any compensation. However, the buyer is obliged to bear the costs incurred in returning the object of purchase. In case of return of opened but not used item we have the right to charge 15€ of handling costs. In case of returning the custom made products (replacement bladders, sewed lines or any other custom made product) of any kind, we charge 30% of the return costs of the item(s). The intention to return must be informed by the buyer in writing within 8 days of receipt of goods through the contact e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. and must be confrmed by Dr.Tuba, otherwise we have no obligation to return the funds or exhange product. If the return was not confirmed by Dr.Tuba the customer must pick up the goods and/or cover the shipping costs. If the goods are not picked up within 60 days, Dr.Tuba has the right to re-cycle the goods. If Dr.Tuba confirms the return, goods has to be returned within further 14 days, otherwise we consider that the customer accepted the goods as is and canceled the return.

For older kites more than 5 years, it is strongly advised that customer confirms the acceptance of the replacement bladder with us prior buy. If the replacement bladder was ordered for kite more than 5 years old, and it's found that was ordered for wrong kite model year, then we have no obligation to accept the return and exchange for correct one.

In case of cancellation of made goods but cancelled prior shipment we have the right to charge 15€ of handling costs.

The funds will be returned in 8 days after the goods are received.

8. Delivery

Please refer to our Shipping Terms & Conditions found here.

9. Delivery Times

Please refer to our Shipping Terms & Conditions found here.


10. Warranty

All products and repair services have 1 year limited warranty for factory faults, if not specified otherwise.

By opening or using of Dr.Tuba products customer confirms that he/she fully understands instructional manuals and have the skills to properly install and use Dr.Tuba’s products.

We will not cover any user miss-use of any kind. We will not cover any un-insured shipping damage/costs of any kind. We can not cover the loss or the shipment if not insured!

Due to a specific product manufacturing processes and static effects, small imperfections in material or workmanship, glue residues, imperfectly cut edges, slight color derivations, small valve off-positionings and off-directions and similar issues can not be a subject of the warranty claim.

Warranty excludes:

Normal wear and tear; Any rips, punctures, scratches or any other damage caused by foreign objects; Sun/UV, water, sand and wind affected degradation; Damage caused by misuse, hard crashes/impacts on any surface, abuse, neglect or user error; Damage caused by assembly or set up error; Damage caused by improper handling or storage; Damage caused by use in the waves or shore break; Damage caused by jumping; Damage due to excess inflation; Damage caused by any modification, or defacing the serial number; Damage caused by anything other than defects in material or workmanship.

Warranty void if any modification or alteration has been made to the product or the product has been previously repaired or the product was not sent back to us for the inspection if we request it. Customer must send us a proof of sending to This email address is being protected from spambots. You need JavaScript enabled to view it. within 8 days after our request.

Proofs must be in high quality pictures.

Customer must work closely and actively with Dr.Tuba, so that the claim is resolved as soon as possible.

Customer must store the claimed goods for 30 days after the closed claim in case new evidences emerge.

Should a product found to be defective by us, in it's sole discretion, we will decide to either repair or replace the defective item. We are not responsible for any other expenses or damages sustained as a direct or indirect consequence.

Before taking any actions you must contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. with your claim. We will instruct you per e-mail how to proceed within 5 working days.

Should we decide the item is defective we will refund the return shipping charges in form of a store credit.

The warranty for any repaired or replaced equipment is accepted from the date of the original purchase only.

There are no warranties that extend beyond the warranty specified herein.

Dr.Tuba undertakes that he will carry obligations resulting from warranty conditions.


a. Replacement Bladders

All replacement bladders have 3 year limited warranty for factory faults on welds.

Replacement bladders are made upon brand's original blueprints if not stated otherwise. All replacement bladders are custom made per order, we do not hold any stock of original factory ones. Special terms for return/exhange applies on such products.

Warranty void if ordered bladders are made for prototype kite, pre-serie kite or demo kite, and not advised to us for correct lenghts and valve positions on such kite bladder.

When original valves are not available anymore, original valves are in bad quality, or we can't find exact valves, we have the right to use our own replacement valves, without prior notice. We guarantee proper functionality of the bladders where we had to replace original valves with our own or replacement ones.

All bladders are Quality Control (QC) tested prior shipping. Minimum QC test time is 8h.

We may advise or ask customer for the measures check to minimize all unclarities with the bladder blueprints. We are not responsible in any way if the customer did not take the measures correctly or sent us wrong measures, or ordered bladder for wrong model year.

A 30 percent return fee applies on all our custom bladders as described in these terms. For older kites more than 5 years, it is strongly advised that customer confirms the acceptance of the replacement bladder with us prior buy. If the replacement bladder was ordered for kite more than 5 years old, and it's found that was ordered for wrong kite model year or with wrong valve setup, then we have no obligation to accept the return and exchange for correct one.

There might be differences between original blueprints and the factory installed bladders.  Due to nature of the workmanship or welding processes there may be some standard shape and welding derivations from original blueprint valve centre positions.

From experiences we found that factory bladders can be made too tightly compared to outer skin of the kite, so that we have the right to make the bladder slightly longer and wider compared to original factory bladder or blueprint, but no more than 30mm in width and 50cm in lenght for leading edge bladder and 20mm in width and 25cm in length for strut bladders total compared to blueprint design. Knowing that, we can extend one pump valve positions accordingly.

We constantly update our bladder database to match factory bladders. But we are not responsible if original bladder blueprint measures are made too big by brand compared to factory bladders. In such case we can help by installing the bladders into the kite, customer needs to send to and pick up the gear at Dr.Tuba repair loft.


b. Kite valves, Replacement Adhesive Valves

UniPUMP one pump valves have 3 years of limited warranty for weld and breaks. Original valves from kite brands has 1 year limited warranty for weld only.

Due to nature of the welding process there may be a small derivations in off-centre welding, but no more than 4mm.


11. Complaints and Disputes

Service respects the existing consumer EU protection laws. Some fees applies if goods are custom made, like all kite bladders, sewed lines or any other custom made product. Fees are described in section seven (7.) of this terms. Service, after all reasonable efforts to comply with their duty to establish an effective system for dealing with complaints and designate a person, which, in case of problems, the buyer can connect the phone or by e-mail. The procedure for submitting complaints is available on the website, easy to use and confidential.

Dr.Tuba will, within five working days confirming that he had received a complaint message to the buyer, how long it will be discussed and it constantly informed about the procedure.

Service is aware that the essential characteristics of consumer dispute, as far as judicial resolution, and its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. This is also a major obstacle to the consumer does not initiate proceedings before the court. Therefore, the provider seeks their best to resolve any disputes amicably.

12. Privacy Policy

Service is committed to sustainable protection of all personal user data.

Provider will use the personal data solely for the fulfillment of the contract (the sending of information material, tenders, invoices) and other necessary communication.

User data in no case be handed over to unauthorized persons.

For the protection of personal data is also responsible user in such a way as to ensure the security of your username and password.

13. Communication

Service users will be contacted by means of distance communication only if a user does not explicitly object.

Creative e-mails will contain the following elements:

* The sender is clearly evident,
* Various campaigns, promotions and other marketing techniques, will be marked as such. It will also clearly set out the conditions of participation in them
* To clearly presented manner unsubscribe from receiving advertisements
* Request user does not want to receive advertisements, the tender will respect you.

14. Cut Liability

Service is their best efforts to ensure promptness and accuracy of the information published on its pages. Despite this, however, the properties of products, delivery time or price change so rapidly that the provider fails to correct the information on the Internet. In this case, will the buyer is informed of changes and enable it to withdraw from the contract or replace the ordered product.

Although the Provider tries to provide accurate pictures of sale items, requires that all photographs is taken as symbolic. Photos do not guarantee product properties.


15. Final provisions

The contracting parties declare to have read the Terms & Conditions and understood its content. Representatives of the contracting parties undersign the agreement to express their free will to conclude the Terms & Conditions on behalf of the contracting parties.In case of any unclarities or grammatical mistakes the provisions shall be interpreted by the purpose of that provision and by the meaning of certain word in Slovenian language.This Terms & Conditions and its validity, construction and effect shall be governed by the Slovenian laws. Any disputes or claims arising out of or relating to this Terms & Conditions or any breach thereof shall be finally settled by the competent court in Ljubljana, Slovenia.

This Terms & Conditions can change without prior notice.

We wish you a lot of wind!




Andreja Draksler Majcen s.p.

Novi dom 31

1430 Hrastnik


VAT ID: SI40333795

Registration no.: 3316467000


Kajtar.SI is legal owner of Dr.Tuba / doctuba brand. Pictures may be of sybolic nature and may not represent actual products.

The contracting parties declare to have read the agreement and understood its content. Representatives of the contracting parties undersign the agreement to express their free will to conclude the agreement on behalf of the contracting parties.


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