We have seen several cases where international shipments arrive with unusually high customs charges. This happens when the package is classified with the wrong HS commodity code at the import in your country outside EU.
All import duties and taxes are separate from the shipping price. They are charged by your country’s customs when importing goods and are not included in the shipping fee you pay on our website. We always declare the correct HS codes on our export paperwork.
When the received charges are unusually high, it is in most cases caused by a customs or carrier processing error.
Correct HS codes for our products:
- 9506 29 00 00 for sporting goods parts and accessories (water sports)
- 8481 80 40 00 for plastic valves
which are normally very low to none (note country dependant!). We also suggest you to check your country's nomeclature and check what are costs for importing goods to your county prior ordering, so that there are no surpries for you.
When a wrong HS code is used, duties can increase above the expected level. For instance, USA customers normally pay only standard import duty (none or very low) and the carrier’s handling fee. If the duty seems too high compared to goods value, please contact the carrier’s customs team and request a correction.
Most carriers also add a fixed import handling fee. This fee is separate from customs duty. It does not depend on product value and is normally on the lower side. Only incorrect HS codes significantly increase the total amount.
Be aware that not all countries apply low import taxes. Countries such as Brazil and Turkey use high import rates on most incoming goods. If you live in a country with strict import rules, please contact us before placing an order and we will advise you.
If you are importing goods from outside EU and value for import seems unusually high please immeadiately ask currier which HS codes they've used and if something different than the ones above send a review to them. We made a step further for you -> below is a sample email you can send to your carrier’s customs department or local customs office.
Ride Safe!
Team Dr.Tuba
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SAMPLE EMAIL TO CUSTOMS OR CARRIER
Subject: Request for review and correction of HS code on shipment
Dear Customs Team,
Please review and correct the customs classification for my shipment.
Carrier: [insert carrier name]
Tracking or Waybill number: [enter number]
Import date: [enter date]
These goods are spare parts for watersports equipment from Dr.Tuba. The exporter declared the correct HS codes (choose correct one):
- 9506 29 00 00 for sporting goods parts and accessories (watersports)
- 8481 80 40 00 for plastic valves
The current classification appears incorrect and resulted in higher duties. Please adjust the entry to the correct HS code and issue a corrected customs invoice and a refund of any overcharged duties.
Attachments: commercial invoice and product description.
Thank you,
[Your name]
[Your phone number]
[Your address]
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